Studio Policy

By making a booking with Vocal Evolution, you hereby agree to the following:

1. Rescheduling, Cancellation and No-Shows

• By default, lessons not cancelled or rescheduled a minimum of 24 hours before the start time will be charged at full rate. Same goes for no-shows.

• If a prepaid lesson is “early” cancelled before the 24-hour cancellation deadline, the lesson credit may be used for a future booking (or a make up lesson), so long as it is used up before its expiry date. This is subject to the instructor’s availability - in other words, in the worst case scenario that they are fully-booked, there will be no obligations to fulfill it.

• If the instructor needs to reschedule the lesson, it will be rescheduled, but never refunded.

• Instructors will spend the unfulfilled lesson time to work on something for you at their discretion, e.g. a recorded set of customised vocalises, deeper analysis of your repertoire, creating an activity for you.

2. Lesson Payment and Booking

• All lessons need to be booked via the scheduling platform and paid for in advance to be confirmed. Please text the instructor to confirm availability before booking.

• Package subscriptions renew at the end each month, and you will be auto-billed for the lessons for the next month:

  • Regular Lessons Package - 25th of the month

  • 2 Lessons a Month Package - 27th of the month

3. Unused Lesson Credits

• Unused lesson credits will rollover, and can be claimed as long as there is an existing package

• Make-up lessons: have to be booked as soon as possible upon cancellation to avoid cases of unavailability

• In case of unavailability: Our coaches will use the time of the previously booked lesson to work on something for you (e.g. a recorded set of customised vocalises, personalised song analysis, creating an activity for you).

4. Refunds

There will be no refunds made for all purchases of private lessons, group lessons and gift certificates.. All sales are final.

5. Content Creation and Publishing

We may publish content (photos, audio, and videos) taken during lessons online (e.g. social media platforms) occasionally, so if you're shy or concerned about privacy, request to opt-out.

If you do not request to opt-out at the start of the studio-client relationship, we will assume that you are fine with your photos and videos being used.

6. Tardiness

If you arrive late, your lesson will still end at the scheduled time by default. This loss of time will not be made up at another time.

However, if you arrive on time but the previous lesson runs late, you will be given your full-allotted time.

7. Holiday Lessons Are Not Automatically Cancelled

Prior notice will be given when we are closed due to a holiday or special event. Otherwise, please assume that lessons are scheduled as usual.

​If you wish to move or cancel your lesson due to a holiday, please see the rescheduling and cancellation policy above.

8. Regular Recurring Lessons

Regular recurring lesson time slots will repeat every week or every other week on the same day and time until the student asks to discontinue the time slot.

The student is responsible to pay for and attend all lessons not cancelled or rescheduled before the 24-hour deadline.

9. Enrollment Criteria

We reserve the right to not accept any client/student bookings at our personal discretion and are not obliged to provide reasons for exercising that right.

10. Privacy Policy

The main purposes for which your personal data is collected, used or disclosed by Vocal Evolution include providing you with our products and services, managing your subscriptions, renewals and your account, processing payments, improving our products and services, as well as sending you marketing and promotional offers on products and services, and personalized content and advertising based on your preferences or demographics.